We strive to deliver products purchased from asfashionz in excellent condition and in the fastest time possible. If this is your first order with asfashionz , shipping will be completely FREE. Also, for all the subsequent purchases of Rs. 1199* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 149 will be applicable to all orders under Rs. 1199. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

If you return an order delivered to you, order shipping charges will not be refunded. However if you self-ship your returns, we will reimburse self-shipment charges based on asfashionz Returns Policy. For accounts whose return behaviour violate our fair usage policy, a delivery charge of Rs. 149 will be levied on all orders, irrespective of order value.

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 149 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

f you would like to exchange products purchased from asfashionz, please follow below mentioned steps:

You can create exchange for products purchased from asfashionz within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference

Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.

Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item. At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

All orders placed on asfashionz are dispatched through our own courier service – asfashionz Logistics or through other courier partners such as Blue Dart, Delhivery Etc.

No. At this point, asfashionz delivers products only within India.

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.

We support the following payment options at ravimetals:
Cash On Delivery (available in selected pin codes)
Credit Card
Debit Card
Net banking
Gift Card
Wallet

Gift Cards cannot be used to make credit card payments or any account deposits. Gift Cards are non-refundable following the loading of funds onto the Card. Gift Cards cannot be exchanged for cash. Cash cannot be withdrawn from the available balance of a Gift Card.

Asfashionz reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

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